Continuous improvement framework
The Service coordination continuous improvement framework 2012 is a tool to help service providers implement service coordination across Victoria. It aims to:
- support providers to monitor and continuously improve how they implement and practise service coordination
- enable an agreed process for organisations to monitor service coordination for their reporting and planning
- help a provider’s new program areas assess their service coordination readiness, and identify infrastructure and practice changes that are needed
- support organisational quality and accreditation processes.
The framework works alongside the Victorian service coordination practice manual 2012, Good practice guide 2012, and the Service Coordination Tool Templates (SCTT).